Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

In-Stock Orders

For orders containing in-stock items, the shipping process includes the following steps:

• Order Processing: After placing your order, we will procure the items locally in South Korea, either offline or online.
• Handling Time: The order processing and warehouse handling time is approximately 3-6 days.
• Shipping Method: We will ship your order via international express small package.
• International Shipping Time: The estimated delivery time for international shipping is 7-15 days. Please note that if your shipping address is in a remote area or an island defined by postal services, the delivery time may be longer. You can track your package for updates.

For in-stock orders, once the product is shipped from the warehouse, we do not accept returns or exchanges for non-quality issues. We appreciate your understanding. Please confirm your purchase before placing the order.