Contact Us
We're here to help.
SHIPPING POLICY
SHIPPING POLICY
Last Updated: January 2026
✈️ International Shipping Rates
We ship internationally using premium express services (DHL, EMS, K-PACKET) to ensure speedy delivery!
🎉 SPECIAL OFFER: All orders over $40 USD enjoy FREE SHIPPING!
| Region | Order Value | Shipping Fee |
|---|---|---|
|
Zone 1: Global Standard (USA, EU, UK, CA, AU, Asia, etc.) |
$0 - $39.99 | $8.00 |
| $40.00+ | FREE | |
| Zone 2: Rest of World | Any Value | Email for Quote |
Zone 1 Includes: USA, Canada, EU (Germany, France, Spain...), UK, Australia, NZ, Japan, China, HK, Taiwan, Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, India, UAE, Saudi Arabia, Qatar, Mexico, Brazil, Chile, Russia, Korea.
Other regions please contact us for a quote.
⏳ Pre-Order Policy (Important!)
Pre-Order items are products that have not yet been released in Korea. If you mix "In-Stock" and "Pre-Order" items, we will wait until everything is ready.
🛒
Order Placed
You buy the item
📅
Release Date
Official Launch
🏭
Processing
1-2 Weeks
✈️
Shipped
On the way!
💡 Recommendation: If you need in-stock items urgently, please place a separate order for them.
📦 Delivery & Processing Time
1. Processing (Before Shipping)
- In-Stock: 2 - 5 business days.
- Pre-Order: Ships after release + 1-2 weeks processing.
- *Holidays may add 3-5 days delay.
2. Transit (Shipping Time)
- Express (DHL/EMS): 3 - 9 Business Days.
🛂 VAT & Customs Duties
We try to make customs easy! Here are the tax-free thresholds:
🇺🇸 United States
Tax-free for orders under $800 USD.
🇪🇺 European Union
VAT pre-paid for orders under €150 EUR.
EU Refund Guarantee: If your order is under €150 but you were wrongly charged VAT, pay the fee and email us the receipt. We will refund you!
⚠️ Failure to Deliver
Please double-check your address! We are not responsible for packages disposed of due to:
- Incorrect Address / Name
- Failure to pick up (Absence)
- Unpaid Customs Fees
❓ Questions?
Contact us at: yourkoreacosmos@gmail.com
Secure Checkout
Encrypted & Safe.
Global Tracking
Tracked every step.
Worry-Free Shop
Safe packing guarantee.