1. Purchase an album (or more) through our video call/fan sign event on our website. 1 album purchase equals 1 entry for the internal Korea Cosmos raffle*. 2. Fill out the form that you can find in the product description. If you have questions in regards to the form, please reach out to us on hi@koreacosmos.com 3. After the application deadline period ends, we pick the internal Korea Cosmos winners through a raffle. The internal winners will be announced through email to all participants. The number of winners vary each time, as it depends on the total customer sales and the artist. Read more in the next slide. 4. The final step is Korea Cosmos purchasing albums under the internal winner(s)' information through the events' organizers. The quantity of albums we purchase under the internal winner's information to the organisers does not equal the internal winner's ordered quantity; it exceeds it by a significant margin. That's the charm of attempting a video call through us. * Internal Korea Cosmos raffle is a raffle (drawn at random) that we run amongst our customers to draw internal winners. Sometimes we have 1 or more winners, it all depends on the volume of the orders. The internal winners are the ones that we submit their info to the video call fansign organisers for the external raffle.

No, we do not raffle after the members within the group; we raffle between all customers of the event, no matter which member you have selected. This can cause multiple customers to win the same member. This can also mean some members do not get chosen for the fan call/fansign application. For example, if you applied for the ATEEZ video call event, we ran a raffle among all of our customers that purchased from that event. The raffle then picks the internal winner(s). Based on those winners’ choices, we select the ATEEZ members we will apply for. The reason for this system is that we cannot predetermine the number of internal winners before the event finishes, as we need to know the total order sales to increase the chances of winning the final call with the artists for our internal winners. If we raffle per member, it will cause every customer to have a low to 0 chance of winning the external raffle. The process goes like this: Video call event ends → we look into the total order sales and saw we can e.g. safely select 4 internal winners (example number) → we raffle amongst our customers and pick e.g. 4 (example number) internal winners based on the raffle → we check the internal winner’s e.g. ATEEZ member choices → apply for the video call for them.

No, the internal Korea Cosmos winner(s) is/are the winner(s) amongst our customers. We submit the internal winner(s)’s information to the video call organiser (step 2 from previous slide) and purchase albums under the winner(s)’s name.

You are welcome to place an order for the next event; however, to give other fans a fair chance, if you have already won a video call for the same idol group/artist, your entry for the immediately following video call event will not be counted. For example, if you win Event A, you must skip Event B for video call entries. You may still purchase during Event B to receive the limited-edition merchandise or photocards included with the event, but your purchase will not count toward the video call raffle. Once the next event (Event B) has passed, you can join again for Event C and be eligible to win—provided you have not already reached the maximum of two wins for that artist’s current comeback period. This rule helps ensure that the same fans don’t win repeatedly in a row during one comeback, giving more people a chance to connect with their favorite artist. You may still freely join raffles for different artists without any restrictions.

Yes, you will receive the items you have ordered through the video call events, including albums, platform albums, photocards, and pre-order benefits. The price you pay includes the items mentioned in the listing along with the video call attempt.

You could buy through the organisers directly, although you most likely need to buy a lot of albums in order to win. If you order through Korea Cosmos and win the internal raffle, your chances of winning the final raffle are extremely high! Even if you buy 1 entry through Korea Cosmos, your chances on winning the internal Korea Cosmos raffle are high too! Furthermore, we’re very proud to say that almost all of our previous internal Korea Cosmos winners were able to win the final raffle for the call with their artists. As based on our expertise and knowledge on these events, we know how to increase the chances of winning final calls. We do not disclose the number of internal winners beforehand. This is decided by Korea Cosmos after the event ends. This is due to the nature of these type of events in which the total customer sales in regards to the artist matter a lot! The more entries we receive, the higher our chances become for winning final raffles for video calls!

Unless we state otherwise, the POB photocards and the album versions are random. For example, if you applied for a video entry with Choi San from ATEEZ, you could receive a e.g. Seonghwa POB photocard with an album version Z. Photocards/albums are distributed based on the quantity purchased. Pre-order benefits (POB) photocards will be randomly distributed to customers, regardless of the quantity purchased (therefore, duplicates may occur, please consider this when placing your order).

Yes! Even if you purchased the inclusions only option, you will still receive the signed album if you win both our internal Korea Cosmos raffle and the official external winner selection. We always honor the full prize if you're selected as the final winner, regardless of the product type you purchased.

For PRE-ORDER event items, our listing and policy clearly state that cancellations or refund requests cannot be accommodated after the events end. This is because we place special orders with the organizers, and their strict event rules prevent us from requesting cancellations once the event has ended.

The album versions will be random. Even if you purchase 3 albums, there’s a chance you will receive duplicated album versions. However, we try to the most of our ability to ship non-duplicates to our customers, but as we are a small team, the workload of organizing can sometimes be too much, so we cannot guarantee being able to sort non-duplicates.

This varies from one organiser to another. Some video call events require you to select the member(s) you want to talk with. But other events let you talk to all members in one video call. The guidelines for applying for a video call event can be found at the product description on the event pages at KoreaCosmos.com. As mentioned, the rules can be different per event, so make sure to read the event details carefully before applying.

As a small business, we prioritize transparency, fairness, and higher chances for fans to win. Compared to large sellers, we limit the number of internal winners per event to maximize each winner's chances in the external raffle. Many of our customers have successfully connected with their idols through us. In addition, we often provide exclusive gifts, fair distribution of inclusions, and responsive support to assist you through the entire process.